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Jackpot City Review

Highlights

  • First 4 deposits doubled up to $400 each
  • Over 500 games to play
  • Loyalty point scheme, redeemable for cash

Cons

  • Lack of ongoing promotions
  • No scratch cards
  • Short time limit for sign up bonuses

Payment

  • EcoPayz logo
  • Neteller logo
  • Paysafecard logo
  • Skrill logo
  • Trustly logo

Software

Min. deposit

$10

Max. pay-out

$50.000

Pay-out period

1-7 days (depends on payment method chosen)

Company

Digimedia Limited

Games offered

Slots, Live Casino, Lotteries and more

Licence

Malta Gaming Authority

Contact

Imprint

Digimedia Limited
Villa Seminia, 8
Sir Temi Zammit Avenue
Ta’ Xbiex XBX1011

Trusted

JackpotCity Casino offers a great bonus of up to $1600 and a solid loyalty program.

8 / 10

Total rating

About JackpotCity

A great online casino with a diverse range of games and live casino, JackpotCity online casino offers new players a fantastic bonus of up to $1600. When you play here you can play in your language and using your preferred currency. With high quality games from the respected and established Microgaming, you will love playing here and enjoy over 300 different slot games! Only $10 minimum deposit and many ways to manage your banking including instant EFT for withdrawals.

Rating: 9 / 10

JackpotCity Bonus & Promotions

Type of bonus: Welcome package
Bonus: 100% deposit match
Max. Bonus: $1600

JackpotCity offers new customers a 100% welcome bonus of up to $1600, this is paid over the first 4 deposits (up to $400 bonus on each). In addition, there is a loyalty program and a VIP program. With the loyalty program, players are awarded loyalty points for each cash bet they place which can then be redeemed (in 200-point allotments) for bonus credits.

Jackpotcity Casino Bonus

There are both ‘Tier Loyalty points’ and ‘Bonus Loyalty points’. Tier points help you move up to the next tier (6 tiers total). Your total loyalty points equal your tier points plus your bonus points and you can find your total in the bottom left on the screen when you log in. The VIP service gives players access to free spins, exclusive promotions and even access to VIP hosts at any time of day or night.

Wagering Requirements with Jackpot City

  • The welcome bonus is only available for new customers
  • The bonus is dispersed in for equal parts
  • You have to claim the bonus in 7 days after opting in
  • The bonus is credited after depositing a minimum of $10
  • The play through requirement for the Jackpot City bonus is 50 times
  • In case you get free spins, the play-through requirement is 50 times

Terms and Conditions of Jackpot City Welcome Bonus

When you get Jackpot City bonus, you have to use it according to specific terms. Casino promotions have strict guidelines that customers must follow to avoid losing their money. The conditions for the Jackpot City welcome bonus are nothing new. You have to be a new customer to the casino to claim the bonus. It means you have to register an account first. Of course, you have to meet the application requirements such as the legal age. The casino credits your account with the welcome bonus after depositing the qualifying deposit of $10.

Jackpotcity Bonus Terms

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You get a 100% deposit match, meaning that if your account has $20, you get another $20. The maximum for the initial deposit is $400. The casino offers up to $1,600 in four equal parts. It means that you get up to $400 for the second, third and fourth deposit. Note that if you have a welcome bonus from a sister site, you can’t claim the welcome bonus from Jackpot City. The bonus is only valid for one IP address per home. You cannot transfer the sign-up bonus to another account.

After opening the account, you have 7 days to claim the Jackpot City bonus. After that, it will forfeit. You have to wager the bonus funds 50 times before they are eligible for withdrawal. Free spins are subject to a play-through requirement of 50x as well. You cannot withdraw winnings made from bonus cash or spins without meeting the wagering requirements. Slots, scratch cards, and Keno contribute 100% towards the wagering requirements. Different games contribute a certain portion while others don’t count at all. Confirm with the casino about the games on which you can bet with the bonus. The play-through contribution might differ with the region, so double check with the casino. You have two months to use the new customer bonus after claiming it. Otherwise, you will forfeit it to the casino.

Rating: 7 / 10

JackpotCity Software

The games at JackpotCity Casino are powered by Microgaming Limited, a leading provider within the industry. Microgaming offers fair gambling as well as being respected and innovative. There is an option to download software from JackpotCity, however instant play is also offered and so it is not essential. The process of downloading is simple, just click “Add to Desktop” in the top right-hand corner.

Jackpotcity Casino Microgaming

Rating: 8 / 10

Payments with JackpotCity Casino

Certain banking methods are not permitted for both deposits and withdrawals at JackpotCity. The following can only be used for deposits: Maestro, abaqoos, AstroPay, Boleto Bancario, InstantBanking by Citadel, DineroMail, eps bank transfer, Euteller, giro pay, Neosurf, Pago Efectivo, paysafecard, Przelewy24, PugglePay, Skrill 1-Tap, Klarna, Teleingreso, todito Cash, Trustly, Money Safe.

In general, these tend to be prepaid cards or vouchers. It seems that you can use these to deposit but then cannot withdraw your balance in form of a voucher. The following can only be used for withdrawals: instant EFT, Cheque.

Overall there are many ways to control your balance and many major providers can be used such as PayPal and MasterCard. It is also good to note that withdrawals can be made directly into Canadian bank accounts via instant EFT.

Our Review to Jackpot City Deposits

Our extensive review on Jackpot City payment methods focused on the three payment services discussed earlier where we assessed features such as security, privacy, and convenience.

Credit Cards

Credit and debit card options ranked first for this review. They are readily available, safe, and reliable, which beats other Jackpot City deposit methods. Our experts also noted that with credit/debit cards, players are confident that it will be accepted wherever they use it. This form of convenience and flexibility allows them to play wherever and whenever they want. Also, credit cards allow users to track payments, deposits and Jackpot City deposit fee monthly. For security, credit card companies use two-step verification process and save users’ credit information on secure servers, so they don’t have to add their details every time.

InstaDebit

The payment service ranked second due to its high-security technology. It has employed 128-bit encryption to ensure each transaction is secure. Also, its operations are audited by Verisign and TRUSTe, a leading security firm in the industry, so users are confident that their details are never shared with Jackpot City or any third parties. However, it’s restriction to Canadian players only is a major flaw despite all the other benefits.

Citadel Direct

Citafel PaymentsCitadel Direct ranked last especially because it does not have an online wallet system. This limitation restricts the service from offering a range of features as other Jackpot City payment methods. We also found that this payment service does not offer as much privacy because all its transactions are tied to one of your bank accounts. While it lists all your transactions on your bank statements under the name ‘Citadel Commerce,’ it may not offer as much privacy for your financial details. Another issue we noted about the company is that only a few banks support Citadel Direct service. However, it has adopted state-of-art security technologies in data and software to prevent fraud. Also, it uses end-to-end encryption for all kinds of communication and data sent via the payment system to ensure all your private details remain well-protected.

Limitations and Fees When Depositing Money

Jackpot City deposit limits depend on policies and rules set out by casinos and your preferred payment service. Jackpot City allows players to make a minimum deposit of $10 and withdraw a minimum of $50.Jackpot City deposit Credit card companies like MasterCard will enable users to make deposits of up to $1000. InstaDebit payment service charges a small transaction fee for making Jackpot City deposit. While setting up an account with the service is free, a fee of $1.95 applies when depositing money to an online casino if you are transferring the cash from your bank account. Also, when withdrawing Jackpot City online casino, no charges apply when transferring the cash to an InstaDebit account. However, a service fee of $2 is charged when moving the cash from InstaDebit account to your bank account.

Jackpot City Pay-out Time

Jackpot City cash out time varies, depending on the payment method. Credit and debit cards, for example, take 1-3 business days while InstaDebit takes 2-3 business days to initiate transfers to the user’s account. Players using Citadel Direct should expect their monies within 1-3 business days. The Jackpot City withdrawal time may be longer, depending on your bank, and the amount of time it takes to process transfers. Note that the Jackpot City payment percentage depends on the game played and fees required to process the withdrawals.

Rating: 9 / 10

Customer Support of Jackpot City

JackpotCity online Casino offers 24/7 customer support in the form of online chat or, alternatively, via email. While on the site you can choose to be connected with a support agent who will then help you to resolve any queries you may have. Note that support is available 24/7, but you may have to wait until an agent is available. Furthermore, the site offers a variety of languages making the support side internationally friendly.

How to Contact Jackpot City Customer Support?

We have found a commendable effort from the company in ensuring that the users get quality services. It gives a wide choice of methods from which you can reach them.
Jackpot City Casino SupportThe most common method is the live chat. With the chat, you can communicate to Jackpot City customer service without leaving the website. It is also one of the most convenient methods of accessing customer service for most of the customers.

The other fast method of accessing assistance is the use of the telephone service. Jackpot City Casino has several numbers that you can use with some being toll-free. Check your region’s site for the contact number. Someone is waiting on the line at any time of the day and night to respond to your queries. This method is good for urgent problems such as deposit and withdrawal issues.

If you are not okay with either of the above methods, you can consider writing an email to the customer service. The email is in the form of a contact form. You will be asked to fill your name and email address on clicking the ‘Email Us’ tab. You can then write your problem at the space provided below. The responses to your message will be sent to your email address. From our research, we have found that the team is friendly, really fast, and accurate in explaining solutions to various problems that users may be facing.

Does Jackpot City have a Live Chat?

As we have discussed in a section above, Jackpot City live chat is available as one of the main methods you can use to contact Jackpot City customer service. To use the method, start by clicking the help button. The chat button appears at the top of the pop-up window. You will be asked to put your account name and email so that the representatives can identify who they are dealing with. Then, you can write your question.

The Jackpot City chat is free and fast. It is the most preferred method by many of the customers at the casino. This service is available 24 hours a day, seven days a week. It is offered in the languages supported by the site. We also recommend it as opposed to the other, especially if your question is not about an urgent matter.

How Long Does it Take to Get Help from Jackpot City Customer Support?

Each of the communication methods offered by Jackpot City support has its response time. Your choice of the contact method determines how long it will take to get the assistance you need. Fortunately, all of them are quite fast. The chat is instantaneous in many cases. Someone will greet you as soon as you type your first message. However, if there is a long list of people waiting to be served, you may have to wait for a few minutes.

Calling customer support is also instantaneous. From our research, most of the calls were picked by their fifth ring. We were impressed by the response time. This option may not be available in some of the countries where the casino has a presence. Check if there is a Jackpot City customer service number on your site. The final method available on the site is the email. E-mails via the contact form take a few hours to be responded to by the support team. From our surveys, most clients had a response within three hours, which is impressive.

Play for Real Money at Jackpot City Casino

Rating: 8 / 10

Safety with JackpotCity

The site provides links to resposiblegambling.org and gamblersannonymous.org and also to a restriction site netnanny.com for those who live with persons under the age of 18. Player self-exclusion is offered during which time no promotions from JackpotCity will be sent to the player.

JackpotCity Casino Safety Banner

Play for real money at Jackpot City Casino

Deposit limits can also be set in order to restrict your spending. Limits can be set for daily, weekly or monthly deposits. There is also a gambling questionnaire, followed by more links to gambling addiction sites, which may help players understand their playing habits.

Rating: 7 / 10

JackpotCity Games

The casino boasts more than 600 games, most of which are operated by Microgaming. Slots take up the largest percentage comprising up to 300 titles followed by table games and video poker games. Here’s a roundup of each selection:

  • Slot games: The casino provides a wide assortment of slot games to cater to player’s needs. As such, players are sure to find video slots, classic reel slots and progressive slot games.
  • Video poker games: Fans of this selection get to choose from a variety of versions, including All Aces, Aces and Eights, Deuces Wild Bonus and All American video poker games.
  • Live games: The casino offers the option of playing table games with a croupier via high-definition real-time video slots. The selection includes the standards three table games- roulette, blackjack and baccarat.

Jackpot City Slot Games

Jackpot City casino hosts hundreds of different slot games via Microgaming software. Thus, players are sure to find every type of slot machine imaginable from video slots to classics to movie-themed slot games.

Slots with Progressive Jackpots

If you signed up with the casino to win big prizes, you will love its decent range of progressive jackpot games. The Mega Moolah and the Major Millions are Jackpot City best games in this category, but players can choose from other titles like the King Cashalot, Cash Splash, Treasure Nile and Tunzamunni slot. Here’s a brief explanation of the three favourite titles:

  • Mega Moolah: The 25-pay line progressive slot has four progressive jackpots within the randomly triggered bonus. There is the Mega Progressive, the Major Progressive, the Minor and the Mini. The jackpots have different awards and are activated during the free spins round.
  • Major Millions: This army-themed slot game has five reels and 15 paylines. The size of the player’s win increases progressively. For example, if three Major Millions symbols appear on the reels, you win 15 coins, but if you land five on a payline it increases to 1,000.
  • King cashalot: This five-reel slot game has 9 paylines with jackpot prizes as high as $1,000,000. Players are required to wager a maximum of five coins per line on all the paylines to qualify for the progressive jackpot. The jackpot also features a Treasure Bonus round triggered by spinning the scatter symbols on each of the middle three reels.

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Rating: 8 / 10

Jackpot City Live Casino

There are classic live dealer games available to play and regardless of the time, you can find a seat at a table when you’re ready to place bets. If Roulette is your game then you can enjoy the live thrill of the spin here, play blackjack and see the cards turn right in front of you. Baccarat, the iconic card comparison game, also joins the live casino. The live casino lobby is also customizable, you can change the size of the dealer tile, play full screen or windowed and your account history is a click away. Enjoy simultaneous gaming by playing multiple tables at once with the +table button, this will open another table alongside your current table.

Jackpotcity Live Casino

Play Live Casino Games at JackpotCity

Rating: 8 / 10

Jackpot City App

Pros:

  • Personalised mobile offers
  • Over 350 Microgaming slots
  • Many payment methods

Cons:

  • Slow withdrawal times
  • High wagering requirements

JackpotCity is making it easy to game online with its mobile casino. The gambling outfit has years’ worth of experience, which came in handy when developing the mobile version of its casino. JackpotCity is a regulated casino that runs eCOGRA certified games. Fair play and customer satisfaction are two principles that have worked well for the casino. It has adapted these values in its mobile apps, providing players with memorable gambling experiences. The Jackpot City casino app is designed to cater to mobile gamblers on different devices.

On what devices is the Jackpot City casino app available?

You can get the JackpotCity app on just about any device. The casino has an iOS app, Android app and instant play. If you have an Apple hand-held device like an iPod Touch, iPad or iPhone, you can quickly get the corresponding JackpotCity app. You can search for it straight from the App Store. A simple way is to click on the ‘Download’ like found on the casino homepage. Follow the prompts to install the application. You can access JackpotCity on your Android device by downloading the software from Google Play. Alternatively, get the download instructions by clicking on the link. The Android app gives you the advantage of playing on numerous devices. Some examples include; Nexus, Samsung, Motorola, HTC and Sony. You can laps get the app for Windows and Blackberries. The Jackpot City app is licensed and regulated by MGA.

Jackpot City mobile

If apps are not your thing, the casino has an instant play option. Not everyone might want to add another application on their devices in which case, instant play is an excellent solution. It allows you to play Jackpot City on mobile without the need for a download. Instant games use flash, so a player only needs a functional browser. Be sure to get the latest browser because it affects the performance of the platform. The type of Jackpot City mobile platform determines the in-app features, promotions and gaming selection, therefore, choose wisely.

Jackpot City Mobile Games

Once you have the software and an account, you can access over 300 games from JackpotCity mobile. Choose from some of Microgaming’s most played slots. The games range from low to high volatility video slots. You can indulge in everything from mythical stories to treasure hunts. The variety of progressive jackpots is just as wide. Wager on Mega Moolah, Tunzamunni and Major Millions, among others. Classic casino games are also in plenty. Roulette lovers have American, French and European variations. Tens or Better and Jacks or Better are popular poker variants on the site. You can also play Keno, blackjack and craps. Jackpot City mobile games also include super slots tournaments for players who want a bit of competition. Avalon, Tomb Raider and Thunderstruck are some of the slots in which you can compete.

The choice to play Jackpot City app for free is available if you want it. Free games are almost standard in online casinos. They provide players a peek into what the game has to offer. You can try a demo game to get a better understanding of the app. Check out how fast the games load, how the animations play, and so on. JackpotCity incorporates video streaming technology into the mobile platform to run the live casino. The live games run on Evolution Gaming software. Gamblers who miss the feeling of playing in a traditional casino will find the lounges in the live casino more than appealing. You get to see live dealers spinning roulette wheels and shuffling cards from the comfort of your couch.

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Conclusion

JackpotCity Casino offers a great bonus of up to $1600 and a solid loyalty program.

8 / 10

Total rating

Martin Hill tested and rated Jackpot City Review