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Spinpalace Review

Highlights

  • New promotions every week
  • Pay-out ratio of over 97%
  • 400 award winning games to play

Cons

  • No support hotline
  • Requires registration to try the games
  • Strict requirements for bonuses

Payment

  • Neteller logo
  • Skrill logo
  • Trustly logo

Software

Min. deposit

$10

Max. pay-out

$50,000

Pay-out period

E-Wallets: 2-3 hours.
Credit-/Debit-Cards: Up to 5 days.

Company

Bayton Limited / Baytree Limited

Games offered

Over 400 games including roulette, slots, etc.

Licence

Malta Gaming Authority
MGA-B2C-145-2007

Contact

Imprint

Villa Seminia, No8
Sir Temi Zammit Avenue
Malta

Trusted

A leading online casino where all the fun games can all be played online through your browser or their downloadable application.

8 / 10

Total rating

About Spin Palace

Spin Palace Casino has been a leading online casino gaming provider since 2001 and has built a solid reputation for providing a safe platform for online users to enjoy. They provide a competitive sign up bonus scheme to match initial deposits and ongoing loyalty rewards are available as you go.

In excess of 400 games are available to play through your browser or mobile through its leading downloadable app; and support is available 24/7 through its online chat service. With pay-out ratios as high as 97% users just keep coming back.

Rating: 8 / 10

Spin Casino Bonus & Promotions

  • Type of bonus: Welcome bonus
  • Bonus: 100% match up bonus divided into three deposits
  • Max. Bonus:$1,000

As an introductory bonus offer, the site offers a 3 stage 100% deposit matching bonus. Your initial deposit will be matched 100% up to the value of $400. As you top up your balance with a second deposit, that will also be matched 100% up to $300, and likewise your third top up will be matched 100% up the value of $300.

Spinpalace Casino Bonus

Additionally, an ongoing loyalty bonus scheme called the Casino Loyalty Club offers a multi-tier reward scheme with 1 loyalty point earned for every $10 wagered. For every 1,000 points accumulated you’ll earn $10 which can be redeemed as free casino credits. Top level “Prive” and “Diamond” Club members also gain access to additional benefits such as faster pay-outs and additional gifts and promotions.

While the casino does not offer any free spins at signup, it makes up for it with a high welcomes bonus. In addition, by dividing the bonus into three, it relieves pressure on the player who would like to maximise the bonus amount they get from their deposits. Each of the bonuses equals the amount deposited up to the limit, which makes it a great bonus offer. Apart from the high wagering requirement, all other bonus terms are easy to meet by any player.

Wagering Requirements for the Spin Palace Bonus

New players at SpinPalace Casino enjoy a welcome bonus, which wagered along with the deposit. The bonus must be wagered for at least 50 before it is available for withdrawal. Players must claim the bonus within a period of seven days from the date of signup, or they will be deemed to have forfeited it. The withdrawal of the winnings after meeting the wagering requirement is limited to six times the amount that the player deposited on signup. Any requests for withdrawals before meeting the wagering requirements lead to forfeiture of the bonus amounts and wins. A player must make deposits with the currency unit used in the country he or she registering from if supported.

  • The deposit must be wagered with the bonus amount
  • Amounts must be wagered for at least 50 times
  • Players must activate the bonus offer within seven days of registering or be deemed to have forfeited the bonus
  • Withdrawals of the winnings are limited to six times the amount deposited
  • Any withdrawal requests before meeting the wagering requirements lead to forfeiture of the bonus
  • One must deposit in the currency unit used in the country he or she has registered in

Terms and Conditions of SpinPalace Casino Bonus

You can get a SpinPalace bonus on signing up on your mobile device or the desktop. The offer is available to one account per user. Opening multiple accounts with the aim of maximising the bonus is likely to lead to the closing of your accounts on grounds of violation of terms. Also, you must confirm the account by the use of the options provided at signup before you can access any bonus at the casino.
SpinPalace Bonus Terms

The minimum deposit to activate the bonus is $10. Then, you should activate the bonus at the deposit page of the casino to start using the bonus cash. You can use the bonus on a wide selection of games. However, different games have varying percentages to the wagering requirement.

All slots, keno and scratch games contribute 100% towards the wagering requirements while all classic blackjacks and video pokers contribute 2% towards the wagering requirement. All craps, Sic Bo, Baccarat, multiplayer tournaments and Red Dog do not contribute to the wagering requirement. Any wager that is placed through the gamble feature does not contribute towards the wagering requirement. If you play games that are excluded from the wagering requirement, the casino has the right to void the bonus offer along with any winnings that you may have made.

If you have signed up to any other casino whose group SpinPalace is a member, you are not eligible for the signup bonus until you have met the wagering requirement for the bonus offers in the other casinos. If the currency used in your country is not offered at the casino, you are free to choose any other currency offered at the casino.

The bonus balance is only valid for up to two months after which it will be forfeited by the casino. The casino may void the bonus if it detects abuse of the offer. In case of a dispute as regards to the bonus, the management decision is considered as the final.

Rating: 7 / 10

Spin Casino Software

This site is partnered with the well-known industry leading software provider Microgaming which is one of the oldest and most reputable software platforms known to the industry. Microgaming supplies a web-based management module called “iQ” which brings powerful features to enhance game play on both desktop and mobile applications. They supply unique game content to the site as well as tried and tested traditional games found elsewhere.

In addition, Net Entertainment, more commonly known as “Netent” supply software which provides the user functionality required for a seamless and engaging user experience; the stability of the software achieves around 99.9% up time. Netent has been providing software solutions to the casino gaming industry for over 20 years and prior to this they operated in real life casinos, so they have built a long a proven record as a provider of choice to the gaming industry.

Rating: 8 / 10

Spin Palace Payments

Deposits can be made by using all major credit and debit cards and for added convenience a rage of digital wallets are available. Many users prefer to use these digital wallets as the payout time is much quicker at around 2 to 3 hours, as opposed to credit and debit cards and bank transfers which can take up to 5 working days to process. For security reasons additional identification may need to be provided (such as a copy of your Driver’s License or a utility bill) at the time of withdrawal.

Spin Palace Deposits Review and Rating

Spinpalace works with several payment providers across the world. A large number of them are international players and a few that serve particular regions. Some of the large players can also be integrated with local ones such as bank accounts and mobile wallets. The payment methods include VISA, VISA Electron, MasterCard, Maestro, iDebit, Trustly, Skrill, Neteller, eCheck, Citadel, PayPal, and direct bank transfer, among others. Check methods that work in your region.

Spin Palace accepts several currencies that include USD, CAD, AUD, GBP, and Euros, among others. You choose the currency you want to be using when signing up at the casino. While you cannot change the currency, you can deposit using any other currency, but the amounts will be presented in the base currency. There is no limit as to how many times you can deposit the account except if limited by the payment provider

We believe that Spinpalace deposit methods cover a large number of popular online payment methods used in daily transactions. Therefore, many of the customers do not have to open new methods to start depositing at the casino. Many of the customers who have used the casino have given positive reviews to the deposit methods offered at the site. From these reviews, we give the casino a rating of 8 out of 10.

Fees and Limits When Depositing Cash to Your Account

The Spinpalace deposit limits vary with the type of payments provider that you choose. Most of the deposit methods have a minimum deposit limit of $20 and a maximum deposit limit of $50,000. However, Neteller has a lower limit of $4,000. The Spinpalace deposit time for most of the methods is instant except for bank transfer where the cash may take up to two days to reflect on the account.

Spin Palace LoginYou will find that there is no Spinpalace deposit fee in many of the payment providers at the casino. However, a few may charge a percentage out of the deposited cash. Most of them charge 2% to about 4%.

The average Spinpalace deposit time is instant. However, some methods may take a few minutes to have the cash reflecting on your account. A bank transfer may take more than a day to process your deposits. If you have a problem with long delays when making deposits, change your mode of deposit or contact the customer service.

Spinpalace Casino has rather high maximum deposit, which is good for high rollers. It also works with very low deposits, which provides a great opportunity for people who would like to spend less. When this is combined with the instant, free deposits, you get to enjoy your favourite real-money games the way you like and as soon as you load the account. With many providers being accessible via the phone, you can load your account and play wherever you are.

Spinpalace Cash out

There is quite a number of Spinpalace payment methods that you can use to withdraw your winnings. These providers include bank transfer, PayPal, Neteller, MasterCard, Visa, Skrill, PaysafeCard, WebMoney, and wire transfer. Just like in deposits, most methods can be integrated with other providers such as your bank account or mobile wallet. Some providers work in particular regions. The payment provider used in deposits is the same one used in withdrawals where possible.

Spin palace payoutsSpinpalace pay-out limits vary according to the provider that you pick. Withdrawals by bank transfer should be between $100 and $200,000 with a general wait of one to three days. If using a Mastercard, you can withdraw between $20 and $100,000 with a wait of one to five days. Payments through Neteller are capped at between $100 and $8,000 with a wait of up to seven days.

You can withdraw between $100 and $500,000 with a wait of up to five days. Skrill has limits of between $250 and $2500 with a wait of up to seven days while wire transfer can allow withdrawals of not less than $20 and not more than $100,000 in up to seven days. Check the withdrawal page for the limits and Spinpalace withdrawal time for each provider.

If you are making your first withdrawal at the casino, you have to provide proof of identity before your withdrawal request is processed. They include personal identification, government-issued documents such as ID cards or driving licenses and authentic proof of address such utility bills. Verification may delay the Spinpalace pay-out time by a day or two.

Play for Real Money with Spin Palace

Rating: 7 / 10

Spin Palace Customer Support

Ongoing customer support is achieved primarily through an online chat service which is available 24 hours a day 7 days a week. The user can click this service on their desktop or mobile application and connect with a customer support representative online. This online chat support is available in many different languages to support users from different countries.

It usually takes about 1 minute for an agent to start responding to the online chat request once clicked. Additional support can also be achieved through the dedicated email address for the customer support team, and the website also provides a comprehensive FAQ’s section.

Spinpalace Contact Options

How to Contact Spinpalace Customer Service?

If you have a problem that requires attention, the ‘Contact Us’ page at Spinpalace has several options that you can use. The company strives to ensure that the users can have assistance in good time so that they enjoy their play on the site. Spinpalace Contact MethodsThe most popular of the contact methods is the chat. This feature allows you to communicate with customer service without leaving their website. It is suitable for short queries about any procedure on the casino.

You can also reach the casino by calling. However, there is no Spinpalace contact number on the support page for most of the sites despite the company indicating that it offers customer support via telephone. Check the phone contacts noted above. However, we encourage people to use the methods indicated on the website for fast and effective communication.

In some sites, the company provides a direct link for resetting passwords on the support page. If you need to reset the password, you can either use the ‘Forgot password’ link on the login section or the link on the Spinpalace support page. Finally, you can email support via support@spinpalacecasino.com. This method is ideal for problems that require lengthy explanations or cases where you need to attach a file to your request. All the Spinpalace contact methods are available 24 hours a day, seven days a week. From customer testimonies, we deduce that this is a quality and professional service.

Does Spin Palace have a Live Chat?

Yes. As said earlier, the chat feature is one of the ways you can reach customer service. You can reach the option by heading to the ‘contact us’ page and clicking the ‘Chat Here’ link. Spinpalace Live ChatA pop-out window will show up where you will put your name and email address for identification. You will then be taken to a chat window where you explain your problem in details.

This fast and free method serves the bulk of customer questions and concerns. Spinpalace chat service is available in several languages that include French, German, Japanese, Latvian, Russian, Swedish and Polish, among others. You can head to the site that has the language that you want or change the language settings in your account. From our experience, the feature is very helpful, especially for quick fixes and reporting glitches on the site. Given that this service is offered around the clock, you are always covered.

How Quick is the Spinpalace Customer Support in Giving Assistance?

Each of the customer support options has its response time. Depending on the urgency and the content matter of your problem, you may choose one option or the other. The most common method, the chat, has instantaneous responses. However, expect a few minutes of delays when there is high user traffic to customer service.

Emails to the customer service take about four to six hours to be responded to by support. Sometimes, it may take much less time. The speed of the response mostly depends on the content of the problem for which you are seeking assistance. Despite the phone support not included in several sites, calls to the support will get through in less than a minute. Most customers claim that calls to the UK number receive a quicker response than international telephone numbers. However, if you are not in the UK, the international service is best suited for you as there are differences in areas like the bonus offers.

Rating: 8 / 10

Safety of Spin Casino

Spinpalace is committed to customer safety and has adopted several industry leading strategies to achieve these aims. For example, players can set their own deposit limits, which will self-restrict how much money can be deposited. Players can also choose to lock their account for a specified period of time as a form of self-exclusion if they are concerned about their gaming behavior. There are also strict rules on underage gaming. The site also uses the latest financial transaction security measures to keep money safe and secure and has achieved eCogra certification which benchmarks the sites operations as fair and in compliance with all standards of accuracy.

Rating: 7 / 10

Spin Palace Games

The number of games on offer is in excess of 400 and they feature pay-out ratios as high as 97%. They range from slot machines with traditional and modern state of the art video slots including some progressive jackpot slot machines allowing users to achieve high pay-outs; online roulette and different versions of online poker; an abundance of Keno games based on traditional bingo formats offer exciting instant win action; and online Craps games bring enthralling dice throwing action to the online world. Over 19 of these games offer progressive jackpot opportunities which regularly pay out users over $1 million in cash prizes.

Spinpalace Casino

Spinpalace Slot Games

As mentioned earlier, slot games make up the vast majority of gaming titles at Spin Palace Casino, i.e., more than 400 slot games. The titles are categorized into four:

Video Slots

They are the most popular and exciting among players who prefer animated gameplay and dazzling gaming features. This is because they feature sophisticated features, captivating graphics and multiple paylines. Some of the titles include Starburst, Iron Man 2 and Thunderstruck II, among others.

Classic Slots

This kind takes on design and look of mechanical slot games and are often based on land-based slot games. They feature simple pay tables and do not have bonuses of extras. Some classic slot games also function as video slots using a random generator to determine the results. It is this feature that enables new classic slot games to offer higher payouts than the old ones. Examples of titles in this genre include Lucky 8 Line, Magic Love, Beetle Frenzy and Pirates Gold, among others.

Jackpot Slots

Gamers looking to play high-end slot titles should consider exploring the jackpot slot games. The beauty of this type of jackpot category is that it is progressive, offering players a chance to participate in a life-changing experience. Some titles include the Mega Moolah, King Chasalot and Lotaloot.

High Roller Slot Games

This kind requires relatively large bets to play. They have multiple advantages over regular slot games in that players enjoy a higher payout and have an exclusive section at Spin Palace Casino. Most of them are classified based on the gameplay; for example, you may find three-reel and video slot high-rolling slot games. Other games are categorised based on the betting limits and payouts. Players looking to explore this category should try the Book of Dead, Dead or Alive, Space Wars and the Raging Rhino, among other titles.

Spinpalace Classic Games

Spin Palace, being a reputable casino, ensures that the games are diverse enough to cater to many players. Among them are table games which boast a long history with some titles dating back to the beginning of online gaming.Spinpalace Classic Games The Blackjack is available in several variants, including Vegas downtown blackjack, supper fun 21 blackjack and Atlantic City Blackjack, among others. The Roulette is also available in different variants the most popular being the French, American and European versions. Other titles include Craps, Pai Gow Poker, the Carribean Stud, Craps and Baccarat. The quality of the graphics, sound and playability matches that of slot titles.

Spinpalace Free Games

If looking to explore Games without playing with real money, you can explore the free game option. The free game version features all the games available at the casino, so players can explore their features, bonus options and payout rates. It’s also a time to get acquainted with new game offerings added to Spinpalace gaming catalogue.

Rating: 8 / 10

Spin Palace Live Casino

Live Casino is a feature where actual real-life games are live streamed via video cameras to the gaming platform on the user’s desktop or mobile application. Users can interact with this live gaming stream and play along with the live game. The cameras used to stream the game are permanently fixed on the gaming table and the real-life dealers so users can see all activity just as if they were in the room.

This site provides Live Casino for the games of: Black Jack, Texas Holdem, Poker, Roulette and Baccarat, with Baccarat also providing a “high stakes” version of the live game for those who want to bet more adventurously.

Rating: 8 / 10

Spin Casino App

Pros:

  • Large number of payment methods
  • One account for multiple devices
  • Attractive welcome bonus

Cons:

  • High wagering requirements
  • Limited game selection
  • Bonus restrictions in some regions

Mobile gaming is supported on your mobile device or tablet either through your preferred browser, or by downloading the dedicated application available for Blackberry, android and IOS devices.

Spinpalace Mobile Banner

This app is compatible with 99% of popular devices and has been designed with a simple clutter free layout optimizing the end user experience to allow excellent streaming of live game technology and seamless transitions to and between the full range of web available games, without sacrificing any of the quality or resolution.

Our Rating of the Spinpalace Applicaton

Spinpalace Mobile AppSpin Palace promises an exciting adventure on its mobile casino, so we set out to see if there is any truth to it. Our review team agreed that the casino is worth a try. It has a decent gaming catalogue with some Spinpalace mobile games more suited to the app than others. Microgaming powers the casino, which means that almost every game is from the developer. It’s always better when you can pick games from different makers. However, the casino provides quite a variety (more on that below). Whichever game you select at the casino, you can expect fantastic performance.

As long as your device is compatible and has a good internet connection, the functionality of the SpinPalace casino app is stellar. We appreciated the convenience of gaming on different devices using the same login credentials. You can hop from your laptop to Blackberry to iPad without needing to create a new account each time. Not many mobile casinos allow this. With one account, it’s less challenging to keep up with your personalised promotions and earn loyalty points.

The Spin Palace mobile platform has amazing graphics. They strike a nice balance between the text, images and animations. Some casinos commit the error of having too many images that end up occupying the entire display. With Spin Palace, you can view the content without any trouble. It’s an intuitive platform where everything moves at the touch of a button. We tried the customer service, and although it is decent, it could be better. The FAQ section is comprehensive with helpful answers. However, the page doesn’t have a search filter or topic categories that would make it easier to navigate. You can access the live chat on mobile and email directly from the platform. The SpinPalace application is simple to use, regardless of whether it’s your first time or not.

On What Devices is the SpinPalace Casino App Available?

Casinos are making mobile gaming accessible on more devices, and Spin Palace is one. The casino has an app and WAP site that customers can use on various makes and models. An iOS app is available for gamblers on iPad, iPhone and iPod Touch. Get the app by following an installation link from the ‘Mobile Casino’ section of Spin Palace. You can find a corresponding link for the Android app download. Blackberry owners are not left behind, either. The Blackberry casino has some of the most exclusive offers on mobile.

If you don’t have any of the three operating systems, then you can access SpinPalace mobile via a WAP website. Gaming straight from a browser saves you the stress of finding a compatible phone. It is a perfect solution when you are dealing with limited storage. Note that the gaming options and certain features will vary from one app to another. For example, Blackberry casinos can have different games than those on iOS. You might have more payment options available on iOS than on Android. Whether you have an Apple or Android device, you will get in-app features and other deals that the casino provides for mobile users. The welcome bonus is a standard offering regardless if it’s a native app or the WAP site.

SpinPalace Mobile Games

Microgaming is one of the top game makers in the industry. The developer created some of the most-played games in online casinos. You can find a majority of these at Spin Palace. The casino is keen about providing players with the latest games while on the move. Spinpalace Mobile GamesYou can choose from classics such as baccarat, keno and blackjack. An array of other games is available, including craps, sic bio and scratch cards. Slots come in all themes from movies like Hellboy to mythical tales like Mayan Princess. You can also pick slots with different paylines. An online casino would be incomplete without progressive jackpots. The SpinPalace app has titles such as Fruit Fiesta, Mega Moolah and Major Millions.

The live casino is available at Spin Palace mobile. You get to play all the classics with real dealers at the helm. Several lounges are present with games such as poker, roulette and blackjack. These games come in a number of variants. If you wish to expand your gaming horizons, play SpinPalace app for free. Free play is one of the easiest ways to hone your online gaming skils. Spin Palace has no-deposit games where you can play without wagering real money. You can learn the rules of a new game or come up with strategies for an old one by playing demo versions. We found free play essential in the testing of the performance of the app. We played different games to evaluate how they behave on the mobile platform.

Conclusion

A leading online casino where all the fun games can all be played online through your browser or their downloadable application.

8 / 10

Total rating

Martin Hill tested and rated Spinpalace Review