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Spinit Support

Rating: 8 / 10

Spinit Support Services:

  • Live chat
  • Email: support@spinit.com
  • Phone: 16472437183 (Canada), 00356 27781448 (international calls)

About Spinit Customer Support

Providing a positive gaming experience to players is critical to any online casino. It explains why many online casinos continue to improve their customer support services. We noted that customers who had received great customer service from Spinit support platform gave a positive review and were likely to recommend the casino to their friends. Also, the contact agents explained that they had developed strong relationships with return customers thanks to Spinit efficient live chat facility, email, phone and comprehensive FAQ page.

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How to Contact Spinit Customer Support?

Spinit Casino has set up different customer service channels to cater to players’ diverse needs and preferences. Here’s a brief explanation of each method:

LiveChat
The live chat facility has helped many online casinos create strong relationships with their customers by understanding their behaviour. Our extensive review noted that most players opted for this service as it reduced the waiting time and left them satisfied. Unlike other casinos, Spinit live chat platform is available from 0800 to midnight GMT.

Phone
Spinit contact methodsEven with advanced customer support software, phone support remains a critical component of a reliable customer support system. Customer phone support boasts several benefits to players and the online casino alike. First, it helps an online casino build trust with prospective players. It assures players that the casino will be there for them if they need help with one of its products. A 2013 study showed that the lack of a prominently displayed phone number on a website makes an unfavourable impression on customers. Users feel annoyed and frustrated hence, likely to sign up with other online casinos. Spinit Casino realises this and has a service number for Canadian natives (16472437183) and international players 00356 27781448. Canadian natives can make toll-free numbers, but international players pay hefty charges for using Spinit contact number.

Email
While this support channel is less popular than a phone number and the live chat facility, online casinos need to include it in their customer service center. Spinit Casino provides two email addresses to players. The first (support@spinit.com) is for players who want to contact Spinit customer support while the second (complaint@spinit.com) allows them to launch complaints about the casino.

About Spinit’s FAQs

Online casino players are bound to have a few questions about Spinit bonuses, promotions, tournaments and other offers. Spinit Casino has created an FAQ section to help players find answers to all their problems in one page. This approach not only saves on time but also eliminates the need for players to contact Spinit customer support. In the advent of numerous online casinos in the gaming industry, players want to know whether the site is the right fit for their needs. Setting up an FAQ page helps them assess the essential features of an online casino and decide whether they want to sign up or not. Here are some questions included in Spinit FAQ page.

Welcome Bonus
Spinit welcome bonusThe section explains the type of welcome bonuses awarded to players and the terms and conditions for claiming them. Spinit offers a generous welcome bonus offer that is spread over the first four deposits. The bonus comes with free spins that are awarded in the next ten days. This part also highlights the preferred payment methods for depositing cash for welcome bonuses.

Withdrawal Time and Limits
This section explains the terms and conditions for making withdrawals. Spinit processes withdrawals within 48 hours for verified accounts. Players also find out the ideal withdrawal limits at the casino. The casino restricts them to $5500 per week and $22,000 per month, but they may be higher for VIP players.

How to Claim Free Spins
Players learn how to claim free spins that come as part of the welcome package. Usually, Spinit Casino requires players to wager wins from free spins 40 times, and the withdrawal amount is capped at $200.

Safety and Security
Players want to be assured of the safety of their accounts, personal information and financial details. Spinit Casino uses this section to explain the steps it has taken to ensure all such information is secure. Apart from obtaining a license from Malta Gaming Authority, it has employed SSL encryption to ensure transactions occur through secure connections.

Does Spinit Have a Live Chat?

Spinit chat platform is open during the casino’s operational hours, usually from 0800 to midnight. The representatives have adequate knowledge of all the aspects of the company’s products hence, able to respond promptly to any question you may have. Players prefer the live chat facility to other support methods due to its ability to provide real-time responses. spinit chatThis means that players can solve problems quickly and resume playing a game at Spinit casino. The warm nature of the Spinit customer agents also makes this channel appealing to players. Here are other benefits customers and agents alike mentioned in the reviews for using Spinit live chat:

  • Reduced waiting time
  • Easy access to the platform
  • Ability to convert users into loyal players
  • Cost efficiencies for the online casino
  • Increases the credibility of the company
  • Increased customer satisfaction

How Quick Can You Get Help with Spinit’s Customer Support?

The response time depends on the channel the player uses. Spinit chat boasts the shortest response time with the customer representatives replying within minutes. What’s more, modern customer support software helps users to attend to several players simultaneously. It not only reduces the queue time but also translates into more subscriptions to the online casino. Phone support has a longer response time, usually 5-10 minutes, depending on the queue. During peak seasons, the waiting time may be longer hence, the need to use this channel only when it is necessary. Email support has the longest response time, sometimes extending to 48 hours. Our in-depth review showed that players explored this option when discussing sensitive information with the representatives. An example is when the representative requires some documents attached to the conversation.

Our Rating to Spinit Support

Overall, Spinit customer service is admirable. We gave it a rate of 5/5 due to several reasons. First, it has all the essential customer support platforms: Spinit customer service number, live chat facility, email and FAQ page. The live chat option ranked highest due to the real-time feature, fast response time and ability to talk to a real individual. Phone support and email ranked last when they were assessed for response time. Many users mentioned that they used Spinit contact number only when they could not resolve the issue via the live chat facility.

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Martin Hill tested and rated Spinit