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Ruby Fortune Support

Rating: 7 / 10

Ruby Fortune Contact Details:

• Live chat
• Telephone number: 00187 7710 8016
• Email:
• FAQ section
• Skype

About Ruby Fortune Customer Service

During our extensive review, we determined that the casino has gone to great lengths to provide excellent customer support to players. Apart from the regular newsletters it sends out to players to announce new games and promotions, it has a dedicated customer support platform that is available 24/7. It is available in different forms that include email, live chat and telephone. Each of the options offers reasonable response times, and users can always count on the representatives to get the help they need.

How to Contact Ruby Fortune Customer Support?

Live chat

It is the most convenient and effective method of contacting a casino’s support team. Ruby Fortune casino knows this too well and has included this feature in its customer service system. Ruby Casino Live ChatWith a response time of a few minutes or seconds, many players prefer for this option to email and telephone. Also, its ability to allow users to contact a real person in real time makes it even more appealing. The representatives are available 24/7, so you are sure to contact one of them at any time of the day or night. You will be asked some security questions to verify you are the account holder then you can proceed to make an inquiry.

Email Support

Players can also contact Ruby Fortune customer support via email. This medium is ideal for users making long enquiries or who want written proof of their interaction with the customer care team. Ruby Fortune support representatives catering to inquiries made via email are also available 24/7.

Telephone Support

Ruby Fortune provides telephone support for Canadian players and the rest of the world. Canadian and Australian players can contact the representatives via the number 00187 7710 8016 while users from the rest of the world make international calls via 00 4480 0051 6785. Hefty charges apply to international calls, making this support service rather unpopular for most players. The telephone number for Canadian and Australian players is toll-free hence, if calling from a landline, you are confident to make the call free of charge. The representatives speak in different languages to cater to the diverse casino audience.


Fortune Ruby also offers customer support through Skype. Players should check the charges applied to this form of payment before using this option

FAQ Section

This section comprises the most common questions by players. Ruby Fortune Casino provides an extensive range of questions that players are likely to ask. The questions are categorised into different sections to make it easy to find what you are looking for. Some of the issues include registration, bonuses, deposits, withdrawals, technical issues and terms and conditions.

Ruby Fortune Casino FAQWhat sections cover the FAQs of Ruby Fortune?


Most online casinos operate within the confines of the laws. Each country has specific laws governing online gambling. Ruby Fortune casino has followed all such rules by obtaining a license with the Malta Gaming Authority.

Availability of Games and Software

The online casino boasts 450 titles, the majority being slot machines. Players will also find table games like the Roulette, Baccarat, exotic variations of Poker, Pai Gow and Craps, to mention a few. Microgaming has developed most of the games though you will find games from NetEnt, Play’n Go.

Casino Bonus

The casino offers a range of bonuses. They include welcome bonus and no-deposit bonus. The FAQ section explains the terms and conditions for claiming these bonuses. For example, to claim the welcome bonus, the player needs to make a minimum deposit of $10 and meet wagering requirements of 50 times.

Loyalty Program

This part explains how a player qualifies for the loyalty program. Ruby Fortune awards 500 club points upon signing up. The points accumulate as you play more games. The loyalty section shows how much you have grown over time.

Does Ruby Fortune Have a Live Chat?

Ruby Fortune has a live chat platform that enables players to talk to its representatives in real-time. The representatives are available 24/7, so you are confident that your problems will be solved at any time of the day. Also, the representatives talk in different languages hence, players from international countries are bound to find an agent talking in their native language. Be sure to explain your issue in detail to help the representative solve the problem as fast as possible.

How Quick can you Get Help with Ruby Fortune’s Customer Support?

The live chat platform has the shortest response time as the representative responds within a few seconds of contacting them. Be sure to explain the question in detail to help solve the problem fast. The customer representatives are knowledgeable hence, able to provide a solution within the shortest time. If your problem is complicated, you may be asked to send a screenshot to the dialogue box to help determine the solution.

Inquiries made via email have a longer response time sometimes up to 48 hours. We noted that emails with as much information as possible relating to the question took a shorter time to resolve than others. Those with fewer or no details will receive responses first while those who require more information may get delayed responses because it takes time to solve their problems. Players using Ruby Fortune contact number should expect a response within a few minutes, but the waiting time may be longer during peak season.

Play for real money at Ruby Fortune Casino

Our Rating to Ruby Fortune customer support

We gave Ruby Casino support a rating of 5/5. This was because all the options were available 24/7 even on special days like public holidays. Ruby Fortune chat option was the most popular. Its fast response time, convenience and ability to talk in real time were some of the reasons many players opted for this option. Email support came in second despite the long waiting time, which could extend to 48 hours. It was primarily because it offers cheaper communication media than telephone support. We caution users to avoid sharing financial information such as credit card numbers and other such sensitive details via email. Ruby Fortune contact and Skype were the least popular contact options due to the hefty charges. The majority of players who called were those from the UK, Canada and Australia as the number provided is a toll-free one. International players preferred using other channels such as live chat, email and the FAQ section.

Martin Hill tested and rated Ruby Fortune