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Leo Vegas Support

Rating: 9 / 10

Leo Vegas Contact Options

  • Email – support@leovegas.com
  • Live chat
  • Contact Form
  • Phone Line 000 356 2778 1166

Customer service is one of the crucial elements to look at when picking an online casino. A lot of issues can come up when using an online gambling site, and customers have to be certain that they can receive the attention they need. Leo Vegas Casino understands this part of the business and has done a decent job of providing the necessary services. Established in 2011, Leo Vegas was among the first gambling outfits to focus on mobile gambling. Customers, particularly new ones, required guidance to capitalise on the casino’s offerings. Leo Vegas set up a professional and well-trained customer care team that has contributed to the success of the casino.

The Leo Vegas customer service includes a live chat, email, contact form and telephone contact. These are basic alternatives that are available on any self-respecting online casino. We tested the different methods to evaluate how well the casino serves its clients. In this review, we tell you how to contact Leo Vegas, how long it takes using different communication modes and how we rate the performance of the Leo Vegas customer care service.

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How to Contact Leo Vegas Customer Support

Leo Vegas makes it easy for customers to contact the support team. On the site, the support icon is at the far-left side. Click it to bring up the support page with the different contact methods you can use at the bottom. You can email straight from the platform, which saves time. We found that emailing the Leo Vegas support is convenient when you have a detailed issue that might take time to explain. For example, if you have a dispute about banking, email is a more suitable solution. It gives you room to explain the problem exhaustively. Leo Vegas Support OptionsThe Leo Vegas contact number is ideal for uncomplicated, quick issues. Leo Vegas doesn’t have a toll-free number, so you have to consider the cost of calling customer support.

The casino provides an international phone number. Leo Vegas is registered in the UK, Malta, Denmark and Ireland, meaning that it caters to a broad category of gamblers from different regions. The international number is a nice addition to the customer support because it makes calling uncomplicated for customers. Still on the support page, use the ‘Contact Us’ button to direct you to the live chat dialogue box. You can use this for urgent matters. It’s perfect when you wish to contact Leo Vegas customer support without leaving the page you are on. You won’t have to interrupt a game to get the required help, and we found this aspect to be efficient.

Leo Vegas FAQs

As with many online gambling platforms, Leo Vegas has a section for frequently asked questions. Most of the issues that customer care representatives deal with are repetitive. You can find five different customers asking about the available banking methods at Leo Vegas. The FAQs is a collection of these recurring and common problems. Before you use the Leo Vegas customer service number, check the FAQs. Chances are high that you might find the answer to your question here. The casino’s FAQ page is on the support page. It covers all the major topics comprehensively. All the information is divided into topics, which makes the task of finding specific answers easy. For instance, if you want to know why you haven’t received a validation code yet, go to the section marked ‘Account.’

Leo Vegas Help Center

The FAQs page at Leo Vegas has questions on just about everything. The topic sections include withdrawals, bonuses, game rules, live casino and responsible gaming, among others. Whatever you want to know about playing at Leo Vegas, you can start by looking at the FAQs. You get to save time because you won’t have to wait for a customer representative to get back to you. We found the FAQ simple to navigate because you only have to click on the relevant topic then browse through the available questions. If you don’t find the necessary information or are not satisfied with the answers, you can call, email or use live chat to contact customer service.

Leo Vegas Live Chat

Live chat is one of the contact options available at Leo Vegas. You can open the dialogue box by clicking the ‘Help’ button at the bottom right-hand corner of the platform. The box has top suggestions for FAQs and a search bar to help you find specific answers. Click the ‘Contact Us’ icon at the bottom of the box to access the Leo Vegas chat. You can give your name and email, although these are optional then write a message. The live chat could be better, though. It can be a bit tedious to click from one dialogue box to another until you land on the message box.

How Fast Can You Get Help at Leo Vegas?

Considering the large customer base that Leo Vegas caters to, the customer service response time is fairly quick. For the live chat, it takes a maximum of thirty seconds to contact a representative. When testing the Leo Vegas chat, we asked a question during at one of the peak hours of the site. It was on the queue for twenty seconds before a representative messaged back. Email takes longer- between 30 minutes and an hour. Some casinos can take up to 24 hours before returning emails. LeoVegas payout timeOf course, it doesn’t hurt that the Leo Vegas support is available 24/7. The telephone contact might be a bit busier than other communication methods, but the response time is decent enough. You can get an agent on the phone in a minute or less. The award-winning casino has competent and qualified professionals who provide efficient customer services. Keep up with the peak and off-peak hours to know the best times to contact customer support.

Our Leo Vegas Customer Support Rating

Leo Vegas customer care is available 24/7, and that comes with many advantages. The casino serves a global clientele that uses the website on different time zones. With customer representatives available around-the-clock, the casino ensures that you can get help at whatever hour. We found that the Leo Vegas FAQs section is more comprehensive than most of the other online casino sites. It covers just about every topic from account registration to data protection. The response times by the support team are above average, regardless of the method you choose. Leo Vegas customer support is timely, friendly and professional, which contributes to great experiences at the casino.

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Martin Hill tested and rated Leo Vegas