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Betsson Support

Rating: 8 / 10

Betsson Customer Support Contacts:


One thing that Betsson does better than most online casinos is customer support. The company has several awards to recognise its outstanding customer service, including the 2019 EGR Nordic Awards, 2018 and 2017 EGR Operator Awards. This excellence spills over to the online casino, providing players with professional and friendly customer care. How well a casino handles various challenges that customers face says a lot about its performance. Unlike a traditional casino, you cannot call a worker to help you when having trouble cashing out your chips. Therefore, an online gambling site should make access easy, and that is an element we considered when reviewing Betsson. The casino offers multiple ways for people to reach customer representatives. What is available on the desktop website is also on mobile, meaning you don’t have to switch platforms to reach Betsson customer service.

How to Contact Betsson Support?

You are on the Betsson withdrawal page and encounter an issue with your cash out request. How do you get to the Betsson customer care team?
The FAQs section is the best place to start. On the homepage of the casino, find ‘Support’ on the menu and navigate to that page. You will get a help centre with the popular questions listed categorically below the live chat, email and phone support icons. See if the problem you have is on this page. You can quickly search for a question using the filter at the top of the page. Once you find it, click on the question to reveal the answer.

If an issue is not in the FAQs, you can try the other means of contact:

Betsson's Contact Methods

For the live chat, click on the icon on the help centre page and a dialogue box will open. The casino requires verification, so you have to provide the necessary details on the form before proceeding to chat. This option is always preferable for short and uncomplicated issues.

Email is more suitable if you need to explain in length. If it’s a question that demands instructions, email is ideal. You have to click on the email button then provide your address before submitting the message.

For urgent concerns that require the attention of a customer service agent immediately, calling is more practical. The Betsson customer service number is +44 08081686704 for UK customers and +356 22603000 for others. Phone support is available 24/7, which offers non-UK customers the chance to get the required assistance. Betsson customer care gives you the alternative to request a callback, saving you the trouble of waiting on the phone for an agent. The nature of the problem to be attended to and how fast you want a solution will guide you on the right contact method to use.

Betsson’s FAQs

Any online casino worth anything has a page for frequently asked questions. Given the numerous awards that the Betsson customer service holds, we expected the platform to have a comprehensive FAQs section. Betsson delivered on this expectation. The gambling platform has one of the most organised and thorough FAQs pages we have seen. Questions are easy to locate because the section is neat. The questions are classified into primary categories that are listed on the left side of the page.

First, you have the most popular FAQs, which are the recurrent issues that range from how to claim a bonus to sending a withdrawal request. The page has 15 other topics. The Registration and Login section compiles information about how new users can register and other critical details. If you wish to know how Betsson treats your personal data, look it up here. For customers who want to dig deeper into the storage of information, there are FAQs on Data Privacy and GDPR.
A page for general technical queries offers information about more technical aspects of using the casino. You can find out how to edit newsletter subscription settings or deactivate an account. Betsson is a multi-platform brand and, therefore, includes sections for sportsbook, horseracing and poker. At the top sits a search bar that makes the task of finding a specific topic simple.

Does Betsson Have a Live Chat?

You can access the Betsson chat via the help centre. It only takes a single click on ‘Live chat’, which opens a separate page. A form on the page asks for your name, email and home address. Betsson requests this information to verify your identity as part of the security protocol required by law. After submitting the details, the page redirects you to a chat page where you can communicate with a representative. Compared to other live chat services at online casinos, Betsson appears tedious. However, customers are assured of receiving quality service, so the extra time of filling the form is worth it. We opened the live chat on a mobile platform, and the functionality is the same.

Waiting Period for Betsson Customer Support

The length of time that people have to wait for customer care teams to respond can make or break a casino. If you use the Betsson contact number, it takes about two minutes or less for an agent to answer. However, the typical response times for callbacks is between 15 to 60 minutes. Therefore, only request a call back if the matter can wait. Emails take 30 to 60 minutes to get a response while the live chat takes less than 30 seconds. From these figures, Betsson support has better response times than many online casinos. Of course, waiting periods fluctuate throughout the day with responses taking longer during peak hours. The suitability of a contact option is all on you. Some are more effective than others but only for specific situations. Take the time to decide what serves your needs best.

Our Rating of Betsson Support

Betsson strives to provide its user base with high standard products and services. The stellar customer service is one element that attests to this. Betsson customer support doesn’t excel solely for the speed of delivery. The casino assembled a skilled team that is well-educated about the products. Besides compiling an impressive FAQs section, the support team is efficient and dedicated. Every online casino is bound to have complaints from customers. How it deals with them defines the brand. Betsson has built a reputation of a reliable support staff that interacts with players in a friendly manner. It’s why the casino takes 4.5 points out of 5 in our rating. Betsson customer care ticks all the right boxes – efficiency, punctuality, availability and professionalism.

Play & Win at Betsson

Martin Hill tested and rated Betsson