Sunmaker Casino Review
Live casino games, slot games, Instant play games, classic table games, card games, and online poker games.
Isle of Man Gambling Supervision Commission
Lord Street Douglas,
Isle of Man
If you have been wondering about who owns Sunmaker casino, here is a Sunmaker review to answer this and other questions. Sun maker opened its doors in 2004 and is owned by PlayCherry Ltd. However, the name of the casino is Sun Gaming IoM Ltd. The casino is known for its fair play rules, a high pay-out for most of the games, and a unique mix of games from several software providers. It offers a mix of classic slots, video poker games, Live casino games, and instant play collection. It is one of the leading German Casinos across Europe and the Americas.
Sunmaker Bonus and Promotions
Type of Bonus: Welcome Bonus
Bonus amount: 100% matched up bonus on first and second deposit up to $100
Max Bonus: $1200
Players at Sunmaker casino have a choice of free play bonus and the welcome bonus. Each of the bonuses comes with a playthrough requirement of 40 times. If you make your deposit using bank transfer, you also get a 5% of your deposit amount as a bonus. The bonus has 25 times play-through requirement. In each of the bonuses, the deposit is wagered along with the bonus. The requirement should have been met before 30 days lapse from the date of the award.
- A choice of Free Play and deposit bonus
- A wagering requirement of 40 times
- Bonus wagered together the deposit
- Bank transfer bonus carries a 25 times wagering requirement
- A 30-day period to have met all the requirements
Our Review and Rating of Sunmaker Casino Bonus
New players at Sunmaker have a chance to enjoy games and make some cash with the match up bonus offers. For customers who do not want to risk their cash at the beginning, there is a $15 offer for a dollar first deposit at the casino. There is also a regular deposit bonus for the rest of the new players. They get 100% matching to their first deposit up to $100. This bonus is offered in two deposits of $100 each. The Sunmaker no deposit bonus is not available at the moment. However, there is a 5% bank transfer bonus for new players.
The online casino has offered good options to accommodate all the players; those who are sceptical and would not want to spend lots of money and those who are looking for a sizeable bonus. All these offers come with few requirements, thereby giving the players enough room to enjoy the games at the casino. The wagering requirements are quite high but at par with many of the leading casinos. However, the bank bonus seems enticing but holds down the cash for quite long, and you might lose some or all of it in the process of redeeming the 5%. Otherwise, the rest is a reasonable offer that can get you acquainted with Sunmaker casino. We give the welcome bonus a rating of 7.5 out of 10.
Sunmaker Bonus Terms and Conditions
To get Sunmaker bonus and withdraw the winnings, you must follow the terms that have been set out by the casino. It is important to read and understand each of the conditions before opting into the bonus offers so that you are sure you can ace them. At Sunmaker Casino, you can deposit either $1 or more to get the bonus. Apart from the free play, the rest of the bonus requires a minimum of $10 to be activated. You can maximize the bonus amount by depositing at least $100 for each of the eligible deposits. Both offers are opt-in bonuses that you activate on the site on making the deposit.
You must complete the wagering requirement of the 40 times wagering of the bonus along with the deposit before withdrawing. While you can have your cash at any time, making withdrawal requests before completing the requirement will void any winning that you had made with the bonus amounts. The minimum wagering times might get higher, depending on the percentage contribution of the games selected. A list of the percentage contribution of each category of game is available at the website. You cannot claim any other bonus with this offer unless you forfeit or lose the bonus amount offered.
The winnings from playing with the bonus amount do not come with any cash out limits thereby, giving you a chance to make as much as it is possible. However, the wagers have a maximum value of $5 when using the bonus amounts. The casino reserves the right to cancel the bonus if it determines that you are abusing the offer through unfair playing practises or opening duplicate accounts. However, the casino is very liberal with no more than the standard casino terms to go with.
Sunmaker Casino Software
Merkur Gaming supplies a large number of games on the platform. The provider offers most of the instant play games that this casino is known for. Merkur offers 86 of such games on the platform. The Casino also has games from Net Entertainment, which provides over 30 titles on the platform, Play ‘n’ Go that has 30 games, Yggdrasil Gaming, Blueprint Gaming, Edict Egaming, Extreme Live Gaming, and Bally Wulff, among other software providers. These software providers provide a total of 224 games on the casino.
You can play all the games via their mobile website without the need for downloads. You will find many variants of known titles offered by several software providers except for video poker. Therefore, you have a good choice of games.
Sunmaker Casino online has partnered with some of the major payment gateways around the world to provide a board range of choices to its customers. These gateways include Neteller, Skrill, MasterCard, Visa, Sofort, American Express, Solo Pay, and Giro pay. The methods used for deposits only (see below) include GiroPay, Paysafecard, and MuchBetter.
The minimum deposit accepted by the casino is $1. However, most payment gateways only accept minimum payments of $5. There is no indicated maximum that you can deposit on the casino. All pay-outs are done within 72 hours. Payments to E-wallets are completed with 48 hours. Credit card payment and bank wire may take more than 72 hours to be completed in some cases. If you have withdrawals of over $2,000, you must provide verification documents such as scans of your identity card and bank statements before you can make your withdrawal. The minimum withdrawal is $20 with no maximum stated.
Sunmaker Casino Deposit Methods and Ratings
Sunmaker is primarily built for the European market although it accepts players from around the world. Therefore, the base currency for the site is Euros. However, you can deposit with any other currency, but the cash will be converted into Euros. There are no charges for most of the currency exchanges.
There are several Sunmaker deposit methods available on the site from which you can choose one. The casino has partnered with local and international payments processors, some of which can be integrated with local payment options. They include VISA, Giropay, MasterCard, Mister Cash, Sofort, Neteller, Skrill, Paysafecard, Solo, PayPal, and Bank Transfers, among others. You might not find all of the methods on your account, depending on its location.
Despite a few Sunmaker payments options, you will find it easy to load cash or withdraw from your account from whatever part of the world you are. There is a dedicated Sunmaker deposit page where you get all the information that you require to complete a transaction. You can also reach customer service through the provided methods for assistance.
You will enjoy flexibility, instant deposits for most of the methods and enhanced security for your financial information. We have not found any complaints on the contrary from people who have used the site. Most of the users have given the deposit system 8.5 out of 10.
Sunmaker Deposit Limits and Fees
Sunmaker deposit limits are some of the most preferable on the internet. You can deposit as low as $1 to a maximum of $10,000 in one transaction. These limits are supported by most of the payment providers on the casino except a few like PaysafeCard that allows up to $1,000. Luckily, there is no Sunmaker deposit fee for most of the methods on the site. However, a few such as bank transfers charge about 3% while other payment methods charge about 2.5% of the deposit amount.
Unfortunately, the casino lacks comprehensive information on individual limits for most of the methods. You will still get the required limits and charge information from the payment processors end before you click the send button.
We find the wide difference between the minimum and maximum limits good as it caters for different levels of stakers at the casino. This, coupled with fast Sunmaker deposit times, creates convenience to players who want to play on the go. Where a method takes longer or charges, you can check for fast, free alternatives on the site. Within site, you can also set limits for your deposits over a given period to manage your finances. Overall, Sunmaker Casino’s deposit system is robust, flexible and reliable to people willing to play on the site.
Payouts with Sunmaker
A good number of Sunmaker payment methods can be used for deposits and withdrawals. Common methods available for withdrawal include bank transfer, Skrill, PayPal, Neteller, VISA, Bank Transfer, Maestro, and GiroPay, among others. Unfortunately, PayPal is not available for use at the casino in many regions where it operates. If the method you used for deposit allows for withdrawals, the casino will use it when you request a withdrawal. However, you can ask for an exception by contacting the customer service department.
The Sunmaker cash out limits apply across a host of withdrawal methods. The lowest you can withdraw using any of the methods is $10. It has not stated the maximum that you can withdraw in a single transaction. The cash is transferred in Euros and converted by the receiving payments processors. Therefore, there might be a charge for the conversion, depending on the processor. Fortunately, most of the Sunmaker payment methods do not charge for the actual transfer process.
Sunmaker pay-out times differ from one payment method to another. If you are withdrawing using any of the e-wallets, you will get your cash in one to two days. Processing time for credit and debit cards is between three and seven days. On the other hand, the Sunmaker withdrawal time for bank transfers is between three to seven days. The pending time before the process starts is anything between 48 hours and 72 hours.
When making your first withdrawal from Sunmaker, you will be asked to upload identification documents to verify your identity. The documents may include your driving license, ID card or copies of your utility bills. You may have to wait for up to two days for the verification process to be concluded after which the payments are processed. Consecutive Sunmaker payments do not require the verification process.
Customer Service of Sunmaker
The Sunmaker customer service can be accessed through several options. They have a dedicated team of customer service personnel ready to handle questions and concerns on a variety of issues.
You can reach the customer service through the live chat feature on the website. This is the fastest method of reaching the customer service personnel as the messages are answered instantly or within a few minutes. Unfortunately, the live chat is not available after the normal business hours, and any queries on the platform are responded to the next day.
The emails are also effective when you want to reach the customer service department. The method is ideal for questions that require elaborative answers. Emails are answered within a day or two. However, if you need to get answers fast, calling the customer service is the best option.
How to Contact Sunmaker Customer Support?
Sunmaker customer service department can be accessed during business hours via an efficient live chat interface. During the weekends, players can fill in a contact form and expect a reply in the next business day. Here’s a detailed explanation of these customer service platforms:
- Sunmaker Live Chat: Customer representatives are available during business hours, usually from Monday to Friday. They provide prompt responses to ensure all your questions are addressed without delay. The live chat platform only works when you have logged into your account.
- Email: Players can also send enquiries to Sunmaker customer support email address: email@example.com. You don’t need to log in to your account to use this option. Click on the contact button on the right side of the homepage to activate the dialogue box.
Does Sunmaker have a Live Chat?
The live chat facility is a favorite customer support service among many Sunmaker players. It presents numerous advantages to players and Sunmaker casino alike. First, players enjoy prompt responses hence, able to resume playing within a few minutes. Unlike other customer service platforms that tend to be impersonal, Sunmaker chat eliminates this limitation by providing players with direct access to customer care agents.
Many customer reviews added that the real-time nature of this platform makes it more appealing compared to other customer support services. It is this feature that makes the players feel valued and connected to Sunmaker casino. A live chat facility also presents a range of advantages to Sunmaker casino. The option allows customer representatives to handle multiple chats simultaneously hence, able to address queries from different players at the same time. Secondly, the online casino saves on helpdesk center costs by reducing the waiting queue.
Another notable benefit is that it does not need special skills to set up a live chat. Advanced developments on live chat facilities allow Sunmaker casino to integrate the service fully to its customers free of charge. Our experts also noted that customers were more likely to remain loyal to the casino due to the availability of the live chat facility. This customer service enhanced customer satisfaction and satisfied users are less likely to switch to other online casinos.
How Quick Can You Get Help with Sunmaker’s Customer Support?
Sunmaker contact representatives have adequate knowledge in the casino’s games, promotions, bonuses and other offers. They are also trained to analyse the most common problems customers face. As such, you are confident they will help you solve problems within minutes. The live chat facility guarantees a response within minutes, but email support may take as long as 48 hours, especially if the user sends the mail during the weekend. This is because they have to wait for the support agents to resume work the next business day- Monday.
Safety with Sunmaker Casino
Gambling can lead to severe financial haemorrhage if not pursued with moderation. This casino understands the consequences of unchecked gambling habits and has put in place different programs to help its customers gamble responsibly.
Online casino Sunmaker responsible gaming page is dedicated to responsible gaming practices. On the page, you will find lots of advice on responsible gaming, ways to determine your personal risk profile, and how to deal with compulsive gaming behaviour. Just head to Sunmaker Login page, put your user name and password and head to this page for personalized advice on responsible gaming. The customer service personnel are usually available to assist you to deal with such behaviour by interventions such as temporarily disabling the account, closing the account, or helping you set limits for wagering. Unfortunately, they do not have a software solution to enforce any of such decisions when you are actively gambling on the site.
Sun Maker boasts of over 200 games offered by over eight software service providers. Therefore, the platform takes care of a vast majority of customer tastes. The games range from slots, video poker, table games, live casino, and card games. Slots make up for a big chunk of the games on the platform with popular titles like Ancient Riches Casino, Book of Fortune, Age of Dragons, Blazing Goddess, and Big Buck Bunny, among others.
You can also select and play various video poker games like Jacks or Better in over seven tables, Deuces Wild in multiple plays, Joker Poker, and All American, among others. There is also the collection of the classics that include Blackjack, Roulette, and Baccarat. There are also mega fortune jackpot games that include Mega Fortune, Joker Million, The Pig Wizard, and Super Diamond Deluxe.
Popular Slot Games at Sunmaker Casino
Below are 3 of the top slot games of Sunmaker:
This game by NextGen Gaming takes you to a journey through the ancient Egyptian world where you read scrolls and collect ankhs as you look for fortune. The video slot has five reels and 20 pay lines. You are only allowed to play one coin per line. However, you can vary the coin size between $0.01 and $1.
The game has an RTP of 95.5% with a maximum win of 1000 coins. The ankhs trigger the free spins. Once you land at least three of them, you will be taken to the free spins mode. Each of the symbols gives you four free spins.
Just as the names suggests, Aliens slots are all about aliens. It is created based on the movie called by the same name that was released in 1986. Net Entertainment powers the game. As the players, you must shoot your way through inter-planetary attacks to reach the Queen Hive.
The video slot has 5 reels and up to 15 pay lines. It is played in levels with a goal to accomplish in each level. The coin value ranges from $0.01 and $1. There are 10 bet levels with the maximum win being 570,000 coins.
Cleopatra is an Egyptian themed slot provided by IGT. It has five reels and 20 pay lines. The game takes you through the land of the Pharaohs, where you collect various treasures on the way. In the video slot, you can only bet with one coin per line, which gives you 20 coins per spin. You can set the coin value between $0.01 and $100. The game has a maximum win of 10,000x the value of your coin. Cleopatra has an RTP of 95.02% and has a bonus game, which awards you 15 free spins. The prizes are tripled in the free mode.
Classical Games at Sunmaker Casino
At Sunmaker Casino, there is an extensive list of the beloved card games. The casino has partnered with several software providers to offer a huge list of variants for each category. You can visit the site to play various classic games that include Sic Bo, blackjack, baccarat, roulette, Casino Holdem. One of the largest gaming providers in this section is Microgaming. It provides an extensive list of exciting variants that you can play both for fun and to make some cash.
Blackjack is one of the commonest classical games and one of the most popular on the platform. Apart from the classic version, you can play Premier High Streak Blackjack, European Gold, Hi-Lo 13 European blackjack, European Blackjack re-deal, and Vegas Downtown among others.
As for the video poker, you will enjoy such titles as Deuces Wild, Aces and eights, Jacks or Better, Bonus Deuces and All Aces Poker among others. Other popular classic Sunmaker games include European roulette, Microgaming Baccarat, Red Dog, Single Zero Roulette among others. You can also play various Texas Hold’em variants on the platform.
Jackpot games give you a chance to earn some significantly high amounts of cash. At Sunmaker Casino, there are jackpot games across various categories from the slots to the table games. You can either go for the progressive or fixed jackpots. Some of the most popular jackpot games on the platform include Divine Fortune, Joker Millions, Mega Fortune, Super Diamond Deluxe, and The Pig Wizard. The casino has dedicated a page for the jackpot games. For progressive jackpots, the amount will be indicated as it changes on the game icon. Most of the progressive jackpot games also have a regular win amount if you do not hit the jackpot.
Free Sunmaker Casino Games
The trial games allow you to get a feel of the casino before you can spend any money on the platform. The availability of trial games depends on the software provider. Luckily, most of the software providers allow you to try most of the games free except for the live casino. To access the Sunmaker free games, hover your cursor on the game title icon and click the demo or free mode icon. We suggest that you try as many games as possible before you bet on any of them.
Sunmaker Live Casino Games
Sunmaker Casino is one of the many websites owned by the casino and offers its players a set of live dealers games streamed live from the casino tables. The games are provided by several service providers that include Net Entertainment, Evolution gaming, and Amaya. Some of the most common games on the platform include Three Card Poker, Ultimate Texas Hold’Em, Roulette, Baccarat, and Blackjack. There are also several variants of these games that include Shake the Plate, Infinite Blackjack, Blackjack 2, and Top Card.
The table limits for the games on the platform differ from one table to another, but some go as low as $0.5. Live casino lovers stand to gain lots of bonuses, free spins, and amazing sets of new rules and fun activities. The gambling house has won accolades across the casino world for its massive number of games, high payouts, and quality of streaming.
Sunmaker was initially designed for desktop use. However, the casino has designed a mobile casino to cater for the ever-growing population of mobile players. You can access the mobile platform straight from your device browser and get to play most of the games provided on the desktop version of the casino.
Most of the software providers have optimized their games for mobile experience through the browser, and Sunmaker download is not required to access the games. Just like the desktop version, the mobile version has an easy search feature where you can search the games in categories or by the name of the provider. You can play some of the best Merkur, NetEnt live, and Evolution games with ease on the platform. It does not have a dedicated app for any of the platforms, but the mobile Sunmaker online casino works well with all the mobile software.
Our Review and Rating of Sunmaker Casino App
Sunmaker released its casino app in 2015. Unlike the popular apps that are developed according to the phone platform, theirs is a web app. This means that it is compatible with a wide range of devices. It offers the games available on the main site and has an identical layout. However, you may find some changes in some game layouts to enable you to play them with ease on the small mobile screen. In the layout, the buttons are made big, and the gaming controls sometimes move to the side to expand the screen size when playing a game.
You can play Sunmaker app for free once you have installed it on your phone. A good number of games give you a chance to try them for fun. You will also love the crisp, clear graphics and glitch-free playing experience when using the Sunmaker Casino app. Users have also applauded the app for its fast loading speed while at the same time, ensuring low data charges on metered connections.
All the many promotions that you find on the main site are available on the app. Sometimes, the casino offers bonuses for its mobile users to encourage mobile gaming. If you rather not use the app, you can also try their HTML-based mobile website that is available to any device that has a mobile browser.
You download the app from the main casino through the mobile browser as the app is not hosted in the popular phone app stores. It is less than 10 MB and installs within a minute or two. A combination of these factors gives the app a good rating of 7.7 out of 10.
Which Devices Use the Sunmaker Casino App?
As said earlier, the Sunmaker mobile app can only be downloaded from the main casino site. Avoid third-party download sites because you risk installing harmful software to your device. The app is compatible with various software platforms as long as the phone accepts the installation of apps. Generally, your phone should have a minimum memory of about 1GB and about 200MB of free space. The higher the specs, the better the playing experience.
If you are running an Android device, it should accept the app if it runs on Android 4.0 and higher. iOS devices that run iOS 8.0 and later can also run the app without a problem. Other platforms such as Symbian, Blackberry and Windows can also play the Sunmaker app.
Common brands that accept the Sunmaker application include Android devices such as HTC, Sony Experia, ZTE, Samsung Galaxy series, Nokia devices that run Android, Huawei and all the devices in the Google Pixel and Nexus series. You can install it on Windows phones and Lumia series across the board. It is also compatible with all the blackberry smartphone series and the old Nokia Symbian operating systems.
When installing the Sunmaker mobile app on Android devices, be sure to allow installation from Unknown sources by checking the box in the device’s security settings. For the other platforms, follow the prompts until the installation is complete. Then, sign up or log into the device and start enjoying your games. The app should not take much of the phone’s memory and should not require you to close other applications that are running.
Sunmaker Casino Mobile Games
Once you install the app, you get a chance to enjoy hundreds of quality Sunmaker mobile games on the go or at the comfort of your home. Merkur Gaming provides most of the games on the platform. However, there are games by Yggdrasil, NetEnt and Evolution Gaming. With the app, you do not need to download any other software to play any game on the platform.