Skip to main content

Dunder Casino Support

Rating: 7 / 10

Dunder Contact Options:

• Live Chat
• Email: help@dunder.com
• FAQ

About Dunder Customer Support

Dunder is committed to providing the best gambling experience for every player. The casino puts out all essential information on the site, including its terms and conditions to ensure players are thoroughly acquainted. Dunder customer service enhances customers’ experience further.
Dunder Casino Support OptionsThe platform is multi-lingual, so international players are sure to find a representative who can communicate in their language. It explains why players are required to choose a language when opening an account and provide their email, password and phone number. The telephone code shows the player’s native country. Dunder customer support also features a Live Chat feature and email support. However, we found that the customer service does not include Dunder contact number.

How to Contact Dunder Customer Support?

Live Chat

The facility has become the most popular means of interacting with customers and online casino players alike. It boasts the highest satisfaction level compared to phone and email support platforms and improves customer retention. Dunder Casino knows this all too well and has integrated a live chat facility that is available every day from 10 am to 10 pm Central European Time. Dunder chat is the fastest way of contacting the casino’s representatives as they respond within minutes.

Email

The casino provides an email address (help@dunder.com) for players who don’t have urgent queries. This facility also comes in handy for players who want to provide detailed information about an issue and those who prefer written communication. The player has more time to write and describe the problem, which helps the representatives grasp on the subject better and resolve the problem efficiently. The representatives are available round-the-clock hence, you should expect a response within 24 hours.

FAQ

Dunder casino has a comprehensive FAQ section that provides solutions to all kinds of questions. Some of the topics addressed in this section include deposits and withdrawals, bonuses and free spins, account registration and the safety and security of your account, to mention a few. The premise for this section is to provide players with answers for commonly asked questions, so they don’t have to use email or Dunder chat for help. The FAQ section also reduces the number of people waiting for responses on live chat or email.

FAQs of Dunder Casino

Dunder Casino FAQ section comprises a range of solutions for the most common questions. They are classified in the following categories:

Deposits and Withdrawals

This section addresses issues regarding the minimum deposit a player should make and what you should do if the amount does not reflect on the player’s account. The player also gets acquainted with the different ways of cashing out, the amount of time taken to withdraw and the minimum amount of cash to cash out in a week or month.

Dunder Casino FAQ

Bonuses and Free Spins

This section explains how to claim bonuses and free spins. The casino informs players about ongoing bonuses via email and SMS, and players are allowed to accept or decline the offer. The section also explains how to meet the playthrough requirements before claiming the offer. Both bonus money and free spins have a wagering requirement of 25 times. Players also ask when they can use the bonus money to play. Dunder Casino first exhausts real money deposited in the account before utilising the bonus money.

Categories of Games Available

Even with a vast range of games (up to 1600), some favourite titles may be missing. Dunder FAQ section provides two reasons for such an occurrence. First, the game may be optimised for desktop or mobile use only. Secondly, the game providers operate in different jurisdictions hence, some the missing games in other countries.

Technical Questions

This part explains some of the reasons why games may be running slowly, why a game will not start and what to do if a game becomes stuck during play.

Does Dunder Have a Live Chat?

A live chat facility is invaluable to any online casino. Dunder casino has integrated this platform in its support system to provide near-instant access to the support team. Players only need to follow a couple of steps to contact a professional. Click on the live chat button, fill in a form that requires your name and email address then provide a brief description of the problem. You will be directed to the available representative within seconds. The facility is open during Dunder’s operating hours, i.e., from 10 am to 10. Pm CET.

How Quick Can You Get Help with Dunder’s Customer Support?

If you are looking for an immediate response, Dunder live chat is the best platform. The support team provides solutions within minutes to enable users to resume playing. Also, the multi-lingual feature ensures native speakers speak to a representative well-versed in their language hence, saving time. Email support facility also boasts a short response time, i.e., within 24 hours, which beats other online casinos whose response time extends to two days.

Our Rating to Dunder Customer Support

Overall, Dunder Casino support platform has a rating of 4.0 out of 5. Its live chat facility was rated highest due to its ability to provide solutions in real-time and availability round-the-clock. Also, many players loved its multi-lingual feature, which meant they could quickly contact a representative who speaks in their native languages. Its email support system was rated second due to the short response time. Most online casinos using this platform have long waiting times, which can last up to 48 hours. With Dunder Casino, it is not so because users can expect a response within 24 hours. The FAQ section came in handy by providing support for the most common questions.

During our review, we found that most players only opted for the live chat facility and email support if they couldn’t find solutions in this section. However, the lack of Dunder customer service number is a significant drawback compared to other online casinos. While players rarely use this channel to contact the support team, it is a vital component of any support facility. Another drawback that reduces this casino’s support rating to 4.0 is that it is only available for 12 hours from 10 am to 10 pm CET. Other online casinos have their customer support facilities available for 24 hours hence, able to attend to customer issues as and when they arise.

Martin Hill tested and rated Dunder Casino