888 Casino Support
About 888 Casino customer service
With the development of new casinos every day, the gaming industry is bound to face even higher competition. It’s up to companies to devise innovative ways to help them keep afloat. Setting up a customer service platform has proven to help online casinos retain a loyal following and enhance brand image. Having operated for more a decade, 888 Casino appreciates the benefits of setting up reliable customer service for its customers. Initially, the company integrated a contact form only for customers to launch their complaints. However, the emergence of an exclusive online following prompted the company to transition to other types of customer services, including the live chat facility, phone number and email.
How to Contact 888 Casino Customer Support?
- 888 Casino Chat: It is the most natural way of engaging customer representatives at 888 Casino. The customer representatives are always available to help players solve their issues if the FAQ page has not provided the solution. Though phone contact also offers some form of human communication, most users are comfortable with the live chat as the dialogue happens at the customer’s pace. Also, information is less likely to get lost as it is documented and recorded.
- E-mail: 888 Casino has set up an email support address (firstname.lastname@example.org) for players who want to communicate lengthy issues or ask detailed questions. The representatives respond within 24-48 hours, and the dialogue is recorded for reference. This customer support facility is also ideal for drafting a formal complaint against the casino.
- Contact Us Form: The form is similar to the email customer service. It offers more convenience for users who want to leave the question on the website. It takes a few seconds to fill out and allows users to attach files or documents that may help the representatives answer the questions.
- Phone: Phone customer service presents numerous benefits to users, including near-instant response and an assurance that you are talking to a human being. Also, 888 casino representatives are familiar with different international languages, which helps overcome any language barrier. However, when evaluating this customer service, we realised that players expressed some form of insecurity as there are is no record or documentation of the call.
About 888 Casino’s FAQs
FAQ pages are an invaluable part of every online casino. It is the go-to place for players looking for quick solutions to their problems. Our experts also found that having an FAQ page reduced the number of players calling 888 casino service number for assistance. Here are some of the topics addressed in this section:
Available Games: As mentioned earlier, 888 Casino boasts a decade’s experience in the gaming industry. As such, it strives to provide an exceptional gambling experience by updating its games catalogue regularly. This section explains the number of games available in the casino and bonuses that come with the games. 888 Casino has up to 270 gaming titles that include slot games, table games like the roulette, blackjack and baccarat and live casino games.
Licensing Details: The casino is licensed by the government of Gibraltar and has obtained certification from prestigious governing bodies around the world. This enhances the casino’s credibility to players as they are confident that 888 Casino is not a rogue online company.
Availability of a Download Version: Online casinos are designed in two forms- the download version and the instant-play mode. Both formats provide an active gambling experience, but most users prefer the instant-play mode. The download version compels users to use desktops and mobile devices with adequate space. 888 Casino is available on instant-play mode, saving users the need to download software on their devices.
Registration Requirements: At 888 Casino, players can play for real money or fun. This section explains how players can register to play for real money. The registration process is straightforward as you only need to:
- Open 888 casino website
- Fill in the registration form
- Save the password for logging in
How to Claim Welcome Bonus: 888 Casino awards new players with a no deposit bonus up to $88 upon verification of their accounts. The casino sends the bonus to the user’s email and the player is required to meet the bonus terms and conditions to claim it.
Does 888 Casino Have a Live Chat?
A live chat facility has become an invaluable part of every online casino. 888 casino has integrated into its customer support services at the bottom right side of the screen. Players need to click on the dialogue box where they will fill in some necessary information such as the username and type in the question. When reviewing 888 casino customer service, we noted that the customer representative would begin the dialogue as soon as we clicked on the dialogue box. This feature made the live chat facility feel welcoming. The live chat is available 24/7 and supports different languages.
How Quick Can You Get Help with 888 Casino’s Customer Support?
The live chat facility and the phone support systems had the fastest response time. However, due to cost constraints, many players opted for the live chat facility. The representatives respond within minutes of launching the problem, but a complicated issue took longer to resolve. Sometimes, the representative may require the user to send screenshots of the problem to solve the problem fast. Also, during peak seasons, players using the 888 Casino service number have to wait long to contact a support representative. The email support service has the longest service time, which extends 48 hours, depending on the extent of inquiry.
Our Rating of 888 Casino support
888 Casino support is impressive compared to other online casinos. The live chat platform appealed to many users as it is cost-effective, fast and allows human contact. Also, the availability of representatives speaking in different languages means players from international countries are well catered to as well. Phone support ranked second as it had a pretty impressive response rate and assured players of direct human contact. However, the hefty rates applied to international calls discouraged many players from using it. The contact form still comes in handy, though we realized that many players rarely used this channel. Email support ranked last primarily due to the long response time.