Skip to main content

Spin Palace Support

Rating: 7 / 10

Spinpalace Contact Options:


Several procedures may give you a problem at the casino. You may have forgotten your password, not sure what method to use for either deposits or withdrawals or even how to play a game. The customer service department is put in place to help you deal with these issues by providing you the relevant information or resolving the problem from the casino side.

Spinpalace customer service can be accessed by different methods such as the live chat, telephone and email. Before contacting the service, you should consider looking at their FAQ page. It has detailed information on most of the common procedures on the site. If you fail to get the information you need, proceed to contact the customer service. Here is our review of the customer service, which includes each of the contact methods, response times and access procedures, among other information.

How to Contact Spinpalace Customer Service?

Spinpalace Contact MethodsIf you have a problem that requires attention, the ‘Contact Us’ page at Spinpalace has several options that you can use. The company strives to ensure that the users can have assistance in good time so that they enjoy their play on the site. The most popular of the contact methods is the chat. This feature allows you to communicate with customer service without leaving their website. It is suitable for short queries about any procedure on the casino.

You can also reach the casino by calling. However, there is no Spinpalace contact number on the support page for most of the sites despite the company indicating that it offers customer support via telephone. Check the phone contacts noted above. However, we encourage people to use the methods indicated on the website for fast and effective communication.

In some sites, the company provides a direct link for resetting passwords on the support page. If you need to reset the password, you can either use the ‘Forgot password’ link on the login section or the link on the Spinpalace support page. Finally, you can email support via support@spinpalacecasino.com. This method is ideal for problems that require lengthy explanations or cases where you need to attach a file to your request. All the Spinpalace contact methods are available 24 hours a day, seven days a week. From customer testimonies, we deduce that this is a quality and professional service.

About Spin Palace’s FAQs

The FAQ page has a collection of all the most common questions asked by users to the support. Most of these questions deal with the procedures, games and casino terms. Spin Palace has done an excellent job by dividing the questions and solutions into sections so that users find the information they need with ease.

Spinpalace FAQs

To access the FAQs, head to the ‘contact us’ page and locate the FAQ link in red, among the options. A link to the page is also found in the subsection at the bottom of the homepage. The general questions section is at the top of the page. It includes information on the legal age of playing, whether the casino offers fair play, licenses and regulations, as well as wagering requirements, among other questions.

You will also find a section about playing at the casino, which includes registration and logging in process. Below that is player support information that details the number of ways you can reach customer support. On the banking section, you will find such information as ways to buy casino credits, verification during withdrawals, use of credit cards and other banking methods.

If you have problems accessing your account, you will find information about resetting your password and logging into the account. Information in the FAQ section is easy to understand and elaborate. Therefore, you will have no problem implementing what you read on the challenge you are facing.

Does Spin Palace have a Live Chat?

Spinpalace Live Chat
Yes. As said earlier, the chat feature is one of the ways you can reach customer service. You can reach the option by heading to the ‘contact us’ page and clicking the ‘Chat Here’ link. A pop-out window will show up where you will put your name and email address for identification. You will then be taken to a chat window where you explain your problem in details.

This fast and free method serves the bulk of customer questions and concerns. Spinpalace chat service is available in several languages that include French, German, Japanese, Latvian, Russian, Swedish and Polish, among others. You can head to the site that has the language that you want or change the language settings in your account. From our experience, the feature is very helpful, especially for quick fixes and reporting glitches on the site. Given that this service is offered around the clock, you are always covered.

How Quick is the Spinpalace Customer Support in Giving Assistance?

Each of the customer support options has its response time. Depending on the urgency and the content matter of your problem, you may choose one option or the other. The most common method, the chat, has instantaneous responses. However, expect a few minutes of delays when there is high user traffic to customer service.

Emails to the customer service take about four to six hours to be responded to by support. Sometimes, it may take much less time. The speed of the response mostly depends on the content of the problem for which you are seeking assistance. Despite the phone support not included in several sites, calls to the support will get through in less than a minute. Most customers claim that calls to the UK number receive a quicker response than international telephone numbers. However, if you are not in the UK, the international service is best suited for you as there are differences in areas like the bonus offers.

Our Spinpalace Support Rating

Most of the methods available are convenient for most of the users. The only unfortunate part is that the casino does not display the telephone numbers in many of the sites. Besides, the fact that Spinpalace support is available in multiple languages allows non-English speakers to get assistance in the language they understand. The casino also has a detailed FAQ page although we think it could do better with additional questions on each of the sections. Overall, we give the casino 7.9 out of 10 for quality, timeliness and its diverse options.

Play at the Spinpalace Casino

Martin Hill tested and rated Spinpalace