Skip to main content

Rizk Support

Rating: 7 / 10

Rizk Contact Methods:

Rizk Casino has a set up a customer service department to help site users in various issues regarding procedures on the site. The casino has a few but effective methods that you can reach the customer service for any form of assistance. Unfortunately, there is little in the form of FAQs for a quick look if you have issues, which makes contacting the customer service personnel the ideal thing to do when you face a problem on the site.

Despite support for a few languages, Rizk customer support has professional personnel and speedy responses that will get you past the problem that you could be facing. Unfortunately, there is no Rizk contact number on the site for telephone calls. We have taken a detailed look at some of the other contact methods available on this site with guidelines on how to make the best of use of the service to enjoying playing on the site.

How To Contact Rizk Customer Support

From our research and customer surveys, we have found that Rizk has made commendable steps to ensuring that its customers get quality assistance should they get a problem when playing on the platform. The most advertised method to reach customer service is through the chat function. The function is indicated in the main menu at the customer service. It also happens to be one of the most convenient methods to communicate with customer service personnel.

Live Chat at Rizk CasinoIn addition, you can get assisted by emailing customer service via customercare@rizk.com. For some reason better known to the site, the email has not been shared at the customer service page but rather at the bottom of the page. Nevertheless, it is still an effective method that you can use to get help, especially you require a long response to your issue. We have not seen complaints from the use of this method in terms of delays and failure by the site to respond to issues.

Unfortunately, as said earlier, there is no phone support at the site. This is a disadvantage to people who would like to get a quick response when the chat function is unavailable or slow. The site has not made any indications that it will be providing phone support in the near future. Rizk has excellent customer service, which effectively handles complains using the two available methods. Therefore, you should not be worried about not getting adequate assistance.

FAQs of Rizk Casino

The FAQ section is usually a collection of the frequently asked questions by players. It simplifies the terms and regulations written elsewhere by giving customers directions on various activities on the site. Rizk Casino indeed has an FAQ page. However, there is little in terms of questions and answers on the offerings of the website. Instead, it has dedicated the page to information about Know Your Customer.

FAQs at Rizk Casino

In the page, you will find all the details on KYC and reasons why it is important for you and the casino. The page also states the laws behind KYC and its responsibility towards protecting the interests of the players. You also get the information that the site uses the Euro as its base currency. We also found more details of anti-money laundering and ways Rizk Casino is trying to prevent it.

If you would like to learn more about other procedures on the site, check the subsections at the lower part of the site. There is information about payment options, responsible gaming, betting rules, general terms and conditions, privacy and security, affiliate program, bonus terms and available languages, among others. We recommend that you check the relevant sections for information before contacting the customer service. The information is presented in an easy-to-read format so that users can understand it without difficulties. If you do not speak in English or prefer another language, you can click the flag where the language is used just below the subsection links.

Does Rizk Have a Live Chat?

Yes. As said earlier, there is a live chat tab at the Rizk casino. You access the function by clicking the customer service tab at the menu. A pop-up window will show up at the side where you will be asked to input your name, email address, date of birth and street address before you can reach a Rizk Casino support agent.

The Rizk chat service is an effective service with assistance offered within a few minutes. A professional team of representatives does good work in dealing with a myriad of issues across the board. We are satisfied with the response time, professionalism and availability of the chat service to users across various locations around the world. Therefore, we recommend chat as the easiest and most convenient method of reaching customer service representatives.

How Long Does It Take to Get Help with Rizk customer service?

The wait time when seeking assistance from Rizk support depends on which of the two methods discussed above that you use. Given that there is no Rizk customer service number, the bulk of customer questions and requests are handled by the chat function. While the service is instant, you may have to wait for several minutes if there are customers on the queue. Given that it is the primary Rizk contact method, this happens several times.

If you a looking for a long response or have documents to back your claims, you may consider emailing the support team. Expect to get a response within a few hours to a day. We feel that these timelines are within the industry’s accepted service timelines.

Play for real money at Rizk

Our Rating of Rizk Customer Support

If you would like to contact Rizk customer support, you have the chat and email methods at your disposal. Unfortunately, the site does not come with phone support for its customers, which is a major disadvantage. In the same line, its FAQ page lacks the general information that most users may look for to deal with their problems and instead only talks of Know Your Customer and money laundering. However, the site tries its best to respond to customer concerns via email and chat.

Overall, Rizk casino support gets 6 out of 10 in our rating for the lack of a comprehensive FAQ page and phone support. The rather high rating is due to speed in the two of the available methods. We expect the service to improve as time goes by.

Martin Hill tested and rated Rizk Casino