Wunderino is a relatively new player in the gambling industry, considering that it launched in 2016. The casino caters to a mobile audience and over the last few years, has worked to make a big name as an online entertainment outfit. Customer service is one of the areas that the casino is still working on improving. So far, the Wunderino customer support is doing a fair job of serving its users. The casino has a live chat and email address that players can use to reach customer care representatives.
The magical online mobile casino has assembled a team of professionals that is available around-the-clock to solve all kinds of issues. 24/7 customer service is always an advantage that contributes to the efficiency of the support. Excellent customer service should be easy to access. Customers shouldn’t have to go through obstacles to get the information they need when using an online casino. Wunderino understands these basics and a few more aspects of customer service. Here, we won’t just tell you how to reach Wunderino customer care, but what to expect from it also.
How to Contact Wunderino Customer Support?
Email is one of the primary communication modes for Wunderino customers who are looking for help. During testing for this review, we found that emailing the casino is more suitable when you need to express yourself succinctly. With email, you can write as much as you want. We found that customer representatives are also able to give more information to queries on email. If you are new to Wunderino and feeling lost about something on the platform, we would recommend emailing to customer support.
The other primary contact mode is live chat. When you want to contact the casino customer straight from the platform, the live chat is ideal. Unfortunately, customers don’t have a Wunderino customer service number that they can use. We found it odd that a reputable casino doesn’t offer a telephone contact, especially given the large market share that the casino commands in mobile gambling.
To find Wunderino contact information, scroll down the homepage almost to the bottom of it. You will see options for live chat, email and FAQ. When you click on the email link, it redirects you to a contact form, which you can submit after filling. Wunderino users have the option of contacting customer support via social media. The casino has profiles on all the major sites, including Instagram, Twitter and Facebook. You can raise complaints or ask questions on one of these pages. We find this to be convenient, especially when you want to know about promotions.
About Wunderino’s FAQs
Frequently asked questions are an essential part of good customer service. They include some of the common challenges that customers come across. A FAQs section compiles the responses that customers care agents provide to frequent questions. The FAQs supplement the Wunderino customer support nicely. This section includes a list of different topics that cover almost everything. For example, if you click on the ‘Play Safe’ category, you will find information about deposit limits, self-exclusion and how to get help if you have gambling addiction. The categorisation of the different issues gives order and makes it easy to find what you need. You will find the FAQs icon at the bottom third of the homepage.
Think of the FAQs as the initial contact that you have with the Wunderino customer service. It should be the first stop when you have a question about different aspects of the casino. If the required information is not on the FAQ page, then you can go to live chat or email. The FAQs can save you time and energy because you don’t have to wait for a customer representative to answer your query. New players will particularly appreciate this section. First-time users can encounter many challenges that range from registration to claiming Wunderino bonuses. The FAQs help you to get the vital information right away and make your casino experience as painless as possible.
Wunderino Live Chat
You can open the live chat by clicking a blue message icon at the bottom right-hand corner of the platform. We loved that the dialogue box pops right up without redirecting you. Wunderino gives you two language options on live chat; English and Japanese. The English language live chat is available 24/7, but the Japanese one is restricted to certain hours. The dialogue box allows you to attach files, which we found useful. If you need documents to raise a quick dispute, you can send them on live chat. Customers don’t have to use email every time they have to send attachments. The Wunderino chat is free to open regardless of the page you are on. It means that you could be in the middle of a video slot game and you can still bring up the live chat without leaving that page. Any player will appreciate this convenience.
How Fast Can You Get Help at Wunderino?
In one instance, we tried reaching Wunderino support on live chat, and it took five minutes for an agent to respond. Another try took two minutes. We realised that the Wunderino live chat takes longer than some casinos. The average response time is two minutes while other online platforms keep it under a minute. It might be because the casino caters to a large market, particularly in Germany. Of course, the time of day you initiate contact will matter as well. Evenings are the busiest times, so be ready to wait for several minutes. Email responses take an hour or two, which we found acceptable. Direct messages on Facebook and Twitter also take an hour or so. The support team is available 24/7, which is a big plus point because the casino has clients scattered around the globe.
Our Wunderino Customer Service Rating
We took our time analysing the Wunderino customer service and concluded that it serves customers well. The casino might not offer as many primary contact methods as other casinos do, but it does better than most. Both the email and live chat are reliable and timely. You will find that the FAQs include many of the issues that online casino users deal with from promotion requirements to deposit limits. Gamblers can find a majority of the answers they seek here.
The lack of a Wunderino contact number, however, takes away points from the casino. Regardless of how efficient the email and live chat are, a gambling outfit still needs a customer service number. Some people prefer telephone calls, and Wunderino should consider that. All in all, you can expect favourable service and satisfactory support at Wunderino casino.